Job Description
On behalf of NatWest, AMS are seeking a Customer Service Advisor working within our Internal Support Team in NatWest’s Castle Donnington Office, Futures House, DE74 2HN
As part of this role, you will be undertaking customer service duties and supporting first line queries for colleagues working within NatWest relating to property queries or organisation of executive meetings.
What the role involves
As a key member of our support team, you’ll play an essential part in ensuring seamless communication and smooth operations across various internal services. Your responsibilities will include:
- Providing first-line support for colleagues’ property-related queries, including accurately identifying issues, logging them in our system, and assigning them to the correct supplier with the appropriate Service Level Agreement (SLA)
- Coordinating Executive meeting room bookings across branches and office sites—PC proficiency is essential for navigating scheduling tools and systems
- Engaging in real-time internal communication via our Chat Contact Channel, handling up to two live chat conversations simultaneously
- Supporting occasional inbound phone inquiries; while calls may occur, the role primarily focuses on digital communication
- Working rotational shifts as scheduled by our central operations team, with advanced visibility via an app
- Availability to work on select bank holidays, based on operational needs
What we can offer
- Start date – Monday 13th July 2026 (Dependant on Vetting)
- 6 Month Contract
- Working hours: Monday – Friday between hours of 7am – 5pm
- Training schedule: Monday – Friday 8am – 4pm for approximately 2 weeks
- Hybrid working schedule
- Hourly rate: £14.29 per hour
- Full time position: 35 hours per week
- You will work remotely first from home with expectations to be in the office twice a month. These days will be scheduled by central team and require attendance.
- Overtime is available dependent on business need
- Office location: Futures House, East Midlands Airport, Argosy Way, Castle Donnington, Leicestershire, DE74 2HN
What we are looking for:
- Excellent written and verbal communication skills
- Demonstrated experience in customer service or contact centre environments
- PC literate and excellent computer literacy skills
- Strong administrative and organizational skills
- Excellent attention to detail and accuracy in logging information
- Ability to manage own workload and work to meet targets and deadlines
- Ability to work in a fast paced environment and manage multiple tasks
- Fast and accurate typing skills or previous experience in contact channel operations