Customer Service Advisor – Fraud Prevention

Job Summary

Have you ever fallen victim to fraudulent activity on your account? Experienced that heart stopping moment, the feeling in the pit of your stomach when you see unexpected activity on your statement?

NatWest Group are looking for customer focused and self-motivated individuals to join their Manchester team in the fight to protect customers like you and your family from financial harm. You can make a difference!

The Role

Initially a 12 month temporary assignment with the potential to extend or become permanent, this is an excellent opportunity to make a positive impact in customers lives by identifying and stopping fraudulent activity. Not only can you finish the day knowing you have made a real difference, but you will also be generously compensated for the work you do –

• Standard Pay Rate: £13.75 per hour; plus, shift allowance payments for working outside core business hours (up to £17.57p/hr for some shifts).
• Start date: 7^th July 2025
• Location: 1 Spinningfields Square, Manchester, M3 3AP
• You will work 35 hours over 5 days between the hours of 8am and 10:00pm, Monday to Sunday and will include some bank holidays. We will discuss your hours in more detail at interview stage.
• First class training provided –8 weeks classroom based before moving to the academy where you will be taking calls. Once you are up to speed and consistently achieving the required performance levels, you will be considered for hybrid working where you will be required to be in the office 6 days a month on days allocated by your manager and can work from home the rest of the time.

Next steps

• You will receive a short multiple choice assessment, please complete at your earliest convenience.
• If successful you will be sent a link to submit a video interview containing 3 questions, each with a 3-minute time limit.
• If successful you will be invited to a telephone screening call with a Recruiter from AMS
• Offer decision